International shipment FAQ.
- Q: Can you send my order overseas?
- A: We offer international shipment using EMS International express service. The service is only partially available and depends on your country of origin. Please check your destination on the link page below.
EMS covered areas
- Q: How much will it cost to send overseas?
- A: International shipping is charged on the basis of the weight (or volume) of your order.
We can inform you of the chargeable freight rate once you have measured your package.
If the package is subjected to import tax, duty, VAT or other charges, please ensure that you follow your country’s trade regulations. We can not calculate these costs in advance and are not responsible for them.
||Oceania, North America, Central America and the Middle East
||South America and Africa
|Up to 500g||1,400 yen||2,000 yen||2,200 yen||2,400 yen|
|Up to 600g||1,540 yen||2,180 yen||2,400 yen||2,740 yen|
|Up to 700g||1,680 yen||2,360 yen||2,600 yen||3,080 yen|
|Up to 800g||1,820 yen||2,540 yen||2,800 yen||3,420 yen|
|Up to 900g||1,960 yen||2,720 yen||3,000 yen||3,760 yen|
|Up to 1.0kg||2,100 yen||2,900 yen||3,200 yen||4,100 yen|
|Up to 1.25kg||2,400 yen||3,300 yen||3,650 yen||4,900 yen|
|Up to 1.5kg||2,700 yen||3,700 yen||4,100 yen||5,700 yen|
|Up to 1.75kg||3,000 yen||4,100 yen||4,550 yen||6,500 yen|
|Up to 2.0kg||3,300 yen||4,500 yen||5,000 yen||7,300 yen|
Details follow below
EMS Freight details
* Free shipping over 10,800 JPY only applies to domestic Japanese orders.
It does not apply to International shipping.
- Q: How long will my delivery take?
- A: It depends on the destination or season. However, you can get a rough idea on the following page.
EMS delivery estimation
- Q: Are international shipments covered by Insurance?
- A: You can add on EMS insurance service. Insurance fees vary depending on your order price (Under 20,000 JPY should be free of charge). If you need your parcel to be insured, add the message "INSURED" in the reference column
- Q: I am unsure whether to choose small or medium size.
- A: You can send us your height, weight and product name along with a couple of sizes that you have in mind. By using the Estimate Page, our staff will be able to check your details and suggest the best size for you.
- Q: Can I return or exchange items?
- A: In principle, we do not accept returns and exchanges.
- Q: What kind of payment do you accept?
- A: Payment methods are as follows:
Accepted credit cards: "VISA","MASTER","JCB","DINERS"
*"AMERICAN EXPRESS" is not accepted.
- Q: I don't know how to order.
- A: An introduction on how to order can be found on this page.