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International shipment FAQ.

Q: Can you send my order overseas?
A: We offer international shipment using EMS International express service. The service is only partially available and depends on your country of origin. Please check your destination on the link page below.

EMS covered areas
Q: How much will it cost to send overseas?
A: International shipping is charged on the basis of the weight (or volume) of your order.
We can inform you of the chargeable freight rate once you have measured your package.

Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 500g1,400 yen2,000 yen2,200 yen2,400 yen
Up to 600g1,540 yen2,180 yen2,400 yen2,740 yen
Up to 700g1,680 yen2,360 yen2,600 yen3,080 yen
Up to 800g1,820 yen2,540 yen2,800 yen3,420 yen
Up to 900g1,960 yen2,720 yen3,000 yen3,760 yen
Up to 1.0kg2,100 yen2,900 yen3,200 yen4,100 yen
Up to 1.25kg2,400 yen3,300 yen3,650 yen4,900 yen
Up to 1.5kg2,700 yen3,700 yen4,100 yen5,700 yen
Up to 1.75kg3,000 yen4,100 yen4,550 yen6,500 yen
Up to 2.0kg3,300 yen4,500 yen5,000 yen7,300 yen
If the package is subjected to import tax, duty, VAT or other charges, please ensure that you follow your country’s trade regulations. We can not calculate these costs in advance and are not responsible for them.

Details follow below

EMS Freight details

* Free shipping over 10,800 JPY only applies to domestic Japanese orders.
 It does not apply to International shipping.
Q: How long will my delivery take?
A: It depends on the destination or season. However, you can get a rough idea on the following page.

EMS delivery estimation
Q: Are international shipments covered by Insurance?
A: You can add on EMS insurance service. Insurance fees vary depending on your order price (Under 20,000 JPY should be free of charge). If you need your parcel to be insured, add the message "INSURED" in the reference column
Q: I am unsure whether to choose small or medium size.
A: You can send us your height, weight and product name along with a couple of sizes that you have in mind. By using the Estimate Page, our staff will be able to check your details and suggest the best size for you.

Contact
Q: Can I return or exchange items?
A: In principle, we do not accept returns and exchanges.
Q: What kind of payment do you accept?
A: Payment methods are as follows:

Accepted credit cards: "VISA","MASTER","JCB","DINERS"
Paypal

*"AMERICAN EXPRESS" is not accepted.

Q: I don't know how to order.
A: An introduction on how to order can be found on this page.